Policies

Shipping, Performance, and Damage
  • Shipping costs are calculated at the time of quote, and are subject to change at the time of invoicing.
  • Quotes are valid of 30 days
  • Harbottle Audio reserves the right to change or alter the terms of the quote 
    • ​The quote may increase or decrease due to market fluctuations
  • Duties and Customs fees are not included, please check with your local government for import fees​
  • ​All shipments must be inspected at the time of arrival
  • Obvious damage must be reported within 48 hours and the package must be refused
  • Non-obvious damage or performance issues must be reported within 30 days 
  • Damage of any kind, or performance issues not reported within said time allotment will not be taken into consideration
  • The customer is responsible for return shipping for warranty examination: if the item is determined to be faulty due to manufacture error, the customer will be fully reimbursed the incurred shipping costs.
  • Reimbursement does not cover duties or government imposed charges
  • Warranty issues are determined by the sudden drop in performance and are subject to thorough examination by the manufacturer
  • The customer is fully responsible for accurately determining the end use and function of the product
    • ​to determine the power handling of the driver based on application, you must model the driver with the desired crossover and determine if it is suitable for your application.
  • Harbottle audio is not liable for the damage of drivers due to misapplied design principals
  • Satisfaction is determined by the proper function of the product
Customer Engaugement
  1. All Harbottle product is engineered for the purpose of fitting our company motto: "Low Distortion and Low Compression"
  2. Harbottle Audio does not engage in "comparison shopping" our product against other commercial offerings
  3. Comparing our product to other commercial offerings involves the purposeful misapplication of data and thus is a false representation of our product, which is tantamount to to misleading the customer and/or falsely advertising our product
  4. Harbottle Audio does not have a sales department, and as such all customer inquires are dealt with on a technical level
  5. Harbottle Audio will always take the time to teach customers the engineering principals that make our product different
  6. Harbottle Audio does not push customers to buy product
  7. The client is encouraged to read the Information section of the website in order to fully understand the engineering of Harbottle product
  8. Client information including country of origin, and all information relating to the clients interests is strictly confidential
    1. Clients that commission design work from Harbottle Audio have a right to privacy and that right is honored regardless if they exercise that right.
    2. Promissory notes of "exposure" and "networking the Harbottle brand" are thus inconsequential and invalid.
    3. All design commissions are prefaced with a Confidentiality Agreement that protects the transaction of information and sets the stage for the client to purchase the confidential information free from bias.
    4. We firmly believe that these measures maximize the clients earning potential by allowing them the protected right to converse freely with Harbottle without fear of mismanagement of the client/designer relationship.
    5. Access to client information is only permitted by court order.