Policies
Shipping, Performance, and Damage
- Shipping costs are calculated at the time of quote, and are subject to change at the time of invoicing.
- Quotes are valid of 30 days
- Harbottle Audio reserves the right to change or alter the terms of the quote or the quote itself
- The quote may increase or decrease due to market fluctuations
- Duties and Customs fees are not included, please check with your local government for import fees
- All shipments must be inspected at the time of arrival
- Obvious damage must be reported within 48 hours and the package must be refused
- Non-obvious damage or performance issues must be reported within 30 days
- Damage of any kind or performance issues not reported within said time allotment will not be taken into consideration
- The customer is responsible for return shipping for warranty examination: if the item is determined to be faulty due to manufacture error, the customer will be fully reimbursed the incurred shipping costs.
- Reimbursement does not cover duties or government imposed charges
- Warranty issues are determined by the sudden drop in performance and are subject to thorough examination by the manufacturer
- The customer is fully responsible for accurately determining the end use and function of the product
- to determine the power handling of the driver based on application, you must model the driver with the desired crossover and determine if it is suitable for your application.
- Harbottle audio is not liable for the damage of drivers due to misapplied design principals
- Satisfaction is determined by the proper function of the product
Customer Engagement
- All Harbottle product is engineered for the purpose of fitting our company motto: "Low Distortion and Low Compression"
- Harbottle Audio does not engage in "comparison shopping" our product against other commercial offerings
- Comparing our product to other commercial offerings involves the purposeful misapplication of data and thus is a false representation of our product, which is tantamount to to misleading the customer and/or falsely advertising our product
- Harbottle Audio does not have a sales department, and as such all customer inquires are dealt with on a technical level
- Harbottle Audio will always take the time to teach customers the engineering principals that make our product different
- Harbottle Audio does not push customers to buy product
- The client is encouraged to read the Engineering LDLC section of the website in order to fully understand the engineering of Harbottle product
- Client information including country of origin, and all information relating to the clients interests is strictly confidential
- Clients that commission design work from Harbottle Audio have a right to privacy and that right is honoured by Harbottle regardless if the customer exercises that right.
- Promissory notes of "exposure" and "networking the Harbottle brand" are thus inconsequential and invalid.
- All design commissions are prefaced with a Confidentiality Agreement that protects the transaction of information and sets the stage for the client to purchase the confidential information free from bias.
- We firmly believe that these measures maximize the clients earning potential by allowing them the protected right to converse freely with Harbottle without fear of mismanagement of the client/designer relationship.
- Access to client information is only permitted by court order.
- Clients that commission design work from Harbottle Audio have a right to privacy and that right is honoured by Harbottle regardless if the customer exercises that right.
