Harbottle Audio Ltd. – Limited Consumer Warranty (International)

This Limited Consumer Warranty applies to the original end user (“Customer”) of Harbottle Audio Ltd. products purchased through an authorized Harbottle Audio Distributor or Certified Representative worldwide.

This warranty is provided by Harbottle Audio Ltd. and applies in addition to, and does not replace or limit, any statutory rights or remedies available to consumers under applicable law in the country of purchase. Where local consumer protection laws provide greater rights than those set forth herein, those rights shall take precedence.
 
1. Warranty Coverage
Harbottle Audio Ltd. warrants that its products are free from defects in materials and workmanship under normal, intended use and in accordance with Harbottle Audio Ltd.’s published specifications.
Covered components include, when used as intended:

• Driver cones and suspension components

• Amplifier modules

• DSP electronics

• Enclosure structure and assembly

• Finish degradation when maintained in a temperature- and humidity-controlled environment

All products are engineered and evaluated according to Harbottle Audio Ltd.’s Low Distortion, Low Compression (LDLC) performance model.

Authorized Service:
All technical service, calibration, FRUT (Factory Reference Unit Test), and any warranty-related work on Harbottle Audio products must be performed exclusively by Harbottle Certified Representatives. Service, repair, or modification by unauthorized persons will void the warranty, and Harbottle Audio Ltd. assumes no liability for damages or failures resulting from such unauthorized service.
 
2. Warranty Term
Standard Consumer Warranty: 4 years
The warranty start date is determined as follows:

• If professional calibration is performed by a Harbottle Certified Representative: the warranty begins on the date the calibration is completed.

• If professional calibration is declined by the Customer: the warranty begins on the date of purchase, provided a calibration report is submitted indicating that calibration services were offered and declined.

Note: Some countries may require a minimum warranty period under local consumer law. In such cases, the statutory period will apply.
 
3. Extended Consumer Warranty
The standard warranty may be extended by an additional 24 months from the date of delivery if all of the following conditions are met:

• Calibration is performed by a Harbottle Certified Representative.

• FRUT verification is completed.

• A Cassini Calibration Report is submitted to and approved by Harbottle Audio Ltd.

Important: Only Harbottle Certified Representatives are authorized to perform FRUT or any warranty-related service. Subcontractors or unauthorized personnel are not permitted to perform FRUT or any technical service for warranty purposes.
 
4. Proof of Warranty
To make a warranty claim, the Customer must provide:

• Proof of purchase from an authorized Distributor or Representative.

• A copy of the calibration report (or documented calibration refusal, if applicable).

Failure to provide required documentation may delay or prevent warranty service.
 
5. Exclusions / Misuse
This warranty does not cover damage or failure resulting from:

• Use outside Harbottle Audio Ltd.’s published operating specifications

• Amplifier clipping or distorted input signals

• High-energy test signals, compression testing, or SPL testing exceeding design limits

• Improper electrical supply, unsuitable mains power, or non-compliant power cables

• Unauthorized modification or tampering, including access to secured DSP areas

• Physical damage, accidents, or mishandling

• Exposure to chemicals, abrasives, excessive humidity, or extreme dryness

• Storage or operation in unstable or unsuitable environments

• Service, calibration, or modifications performed by unauthorized persons

Note: Room calibration and response sweeps for tuning purposes are acceptable and encouraged.
This warranty does not limit statutory consumer rights that may exist in the Customer’s country.
 
6. Shipping & Examination

• The Customer is generally responsible for return shipping and insurance when submitting a product for warranty examination.

• If a manufacturing defect is confirmed, Harbottle Audio Ltd. will reimburse reasonable shipping costs, including international shipping rates.

• If the product is operating as designed, the Customer may be responsible for diagnostic fees and return shipping.

• Original packaging must be retained for the duration of the warranty. Replacement packaging may be provided for a fee.

• Customs duties, import taxes, or other charges may apply to international shipments and are the responsibility of the Customer, unless otherwise required by local law.

 
7. Items Not Covered
This warranty does not apply to:

• B-stock units

• Prototypes

• Demo units

• Review units

• Products sold without full disclosure of warranty status

Used products may be subject to different warranty terms depending on disclosure at the time of sale.
 
8. Non-Transferability
This Limited Consumer Warranty applies only to the original end user and is non-transferable, except where local law requires otherwise.
 
9. Limitation of Liability
To the maximum extent permitted by law, Harbottle Audio Ltd. shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use the product.
This limitation does not apply where prohibited by local consumer protection laws.
 
10. Governing Law
This warranty is governed by the laws of the country of purchase, to the extent required by local consumer protection laws. Where local law does not prescribe a governing law, this warranty shall be governed by the laws of the Province of Alberta, Canada.