Policies

Shipping, Performance, and Damage

  1. Shipping costs are calculated at the time of quote, and are subject to change at the time of invoicing.

  2. Shipping quotes are valid for 30 days.

  3. Harbottle Audio reserves the right to change or alter the terms of the quote or the quote itself.

    1. ​The quote may increase or decrease due to market fluctuations.

  4. Duties and Customs fees are not included, please check with your local government for import fees​.

  5. ​All shipments must be inspected at the time of arrival.

  6. Obvious damage must be reported within 48 hours and the package must be refused.

  7. Non-obvious damage or performance issues must be reported within 30 days .

  8. Damage of any kind or performance issues not reported within said time allotment will not be taken into consideration.

  9. Reimbursement does not banking fees, duties, taxes, or government imposed charges.

  10. M Series - The customer is fully responsible for accurately determining the end use and function of the product.

    • ​To determine the power handling of the driver based on application, you must model the driver with the desired crossover and determine if it is suitable for your application.

  11. Satisfaction is defined as the product conforming to LDLC and delivering the performance stated within the product description.

 

Warranty

  1. 4 Year non transferable.

  2. Warranty issues are determined by the sudden drop in performance and are subject to thorough examination by the manufacturer.

  3. The customer is responsible for return shipping and insurance costs for warranty examination: if the item is determined to be faulty due to manufacture error, the customer will be fully reimbursed the incurred shipping costs.

  4. Warranty will be void if the product has; been used in an unapproved fashion, used in unsuitable environments, modified in any way, or misused.

    • Misuse includes; continuous clipping of amplifiers and or input source signals, running test signals ex. sine waves, for any time over the rated duty cycle of the product (contact Harbottle Audio for specific ratings for each product and application), running any DSP settings not approved by Harbottle Audio, physical damage from dropping the unit, dropping or spilling something on the unit, hooking up to unsuitable mains power.

  5. Packaging must be kept for the warranty period, otherwise replacement packaging may need to be provided by Harbottle Audio for a fee. 

  6. If the customer provides packaging and it proves to be inadequate and damage occurs, the warranty is void.

  7. Items not covered by warranty include: B stock, prototypes, demo units, review units.

  8. As they are raw plywood boxes, M Series cabinets are not covered by warranty. The customer to exercise due diligence and finish and seal the cabinet in a timely fashion.

  9. Harbottle Audio is not liable for the damage of raw drivers and passive subwoofers due to misapplied design principals.

Order Information

  1. As we guarantee performance of our equipment and this has been proved trustworthy, all sales are final.

  2. Deposits are not accepted.

    • Full payment up front allows us to invest into the build right away and fully allocate materials and manpower to your order.

    • Reduces the overhead, interest charges on materials, and keeps product costs as low as they can be. 

    • Prevents disorganization by letting us work on the project from start to finish without financial interruptions. 

  3. If a order is made on pre-released product, a non-refundable deposit of 50% will be accepted.

  4. As our product is made to order with a certain level of customization, cancelations and refunds are not accepted.

Customer Notices

  1. Harbottle is committed to delivering our customer orders with open lines of communication.

  2. Our customers can expect:

    • Follow up phone calls and emails on or around the day of delivery and after.​

    • Candid conversations about their product and audio system goals.

    • Advise.

    • Inquiries about their likes and hobbies for the purpose of curating custom gifts for their Carbon Series product.  

  3. All Harbottle product is engineered for the purpose of fitting our engineering model: "Low Distortion and Low Compression"

  4. Harbottle Audio does not engage in "comparison shopping" our product against other commercial offerings. Comparing our product to other commercial offerings involves the purposeful misapplication of data and thus is a false representation of our product, which is tantamount to misleading the customer and/or falsely advertising our product

  5. Harbottle Audio does not have a sales department

  6. Harbottle Audio will always take the time to teach customers the engineering principals that make our product different

  7. Harbottle Audio does not push customers to buy product

  8. The client is encouraged to read the Engineering LDLC section of the website in order to fully understand the engineering of Harbottle product

  9. Client information including country of origin, and all information relating to the clients interests is strictly confidential

    1. Clients that commission work from Harbottle Audio have a right to privacy and that right is honored by Harbottle regardless if the customer exercises that right

    2. All design commissions are prefaced with a Confidentiality Agreement that protects the transaction of information and sets the stage for the client to purchase the confidential information free from bias

    3. We firmly believe that these measures maximize the clients earning potential by allowing them the protected right to converse freely with Harbottle without fear of mismanagement of the client/designer relationship

    4. Access to client information is only permitted by court order