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1. Harbottle is committed to delivering our customer orders with open lines of communication.

2. We do not conduct business on social media or on messaging platforms; all sales inquires must be conducted through email.

3. We will answer questions through text SMS, phone calls, or our WhatsApp account as we are able.

   1. All communications via phone, WhatsApp, or SMS text are non-binding and are not referred to for order purposes.

   2. Please note that there is a possibility that your text message or WhatsApp message may be missed or not replied to.

4. Third party shipping or freight must be conducted through the purchaser. Harbottle Audio does not take responsibility for customer directed shipping and freight arrangements.

5. Our customers can expect:

   • Follow up phone calls and emails on or around the day of delivery and after.​

   • Candid conversations about their product and audio system goals.

   • Advise to an appropriate degree.

6. All Harbottle product is engineered for the purpose of fitting our engineering model: "Low Distortion and Low Compression". As this engineering model governs our quality control measures, corners will not be cut.

7. Harbottle Audio does not engage in "comparison shopping" our product against other commercial offerings. Comparing our product to other commercial offerings involves the purposeful misapplication of data and thus is a false representation of our product, which is tantamount to misleading the customer and/or falsely advertising our product.

8. Subwoofer setup:

   1. The client is responsible for the setup and integration of the subwoofer.

   2. Harbottle does not offer advise or assistance with AVR's or processor units. Please contact the manufacturer.

9. DIY notices:

   1. We will not help a client replicate the exact unit performance of a Harbottle finished subwoofer. To do this is a conflict of interest with our finished product.

   2. You can buy our drivers for DIY use but the advantage of DIY is that you can tailor the final product to meet your needs, and is intrinsically part of the DIY process to determine for yourself (with or without the help if the DIY community) what your needs are, design or find the enclosure and amplification to suit.  

   3. If the customer would like the same or even higher level of customization that is possible but without having to do it yourself, you can turn to the Made to Measure systems we offer or to Funk Audio as that is what these services offer.

   4. All DIY direction is contained in the FAQ section of out website, and it is full of information that has been proven to help many people make the key decisions for their DIY project.

10. Harbottle Audio does not have a sales department and will never have a sales department.

11. Harbottle Audio will always take the time to teach customers the engineering principals that make our product different.

12. Harbottle Audio does not push customers to buy product.

13. The client is encouraged to read the Engineering LDLC section of the website in order to fully understand the engineering of Harbottle product.

14. Client information including country of origin, and all information relating to the clients interests is strictly confidential.

    1. Clients that commission work from Harbottle Audio have a right to privacy and that right is honored by Harbottle regardless if the customer exercises that right.

    2. All design commissions are prefaced with a Confidentiality Agreement that protects the transaction of information and sets the stage for the client to purchase the confidential information free from bias.

    3. We firmly believe that these measures maximize the clients earning potential by allowing them the protected right to converse freely with Harbottle without fear of mismanagement of the client/designer relationship.

    4. Access to client information is only permitted by court order.

15. It is the responsibility of the person/s or business initiating business with Harbottle Audio Ltd to read and understand the aforementioned.

    1. If the person/s or business initiating business with Harbottle Audio Ltd does not understand this policy statement, it is their responsibility to contact Harbottle Audio Ltd to seek clarification.

    2. Harbottle Audio Ltd is not liable in the event that a person or business does not consult this policy statement in its entirety prior to completing their purchase.